shipping

Processing Times

As many products are handmade or made to order, processing times may vary depending on the item purchased.

Typical processing times are:

Original artwork: 2–5 working days
Fine art prints: 3–7 working days
Handmade art items: 3–7 working days
Custom commissions: Timescales will be agreed individually before work begins.

If your order includes multiple items with different processing times, your order may be shipped together once all items are ready.

During busy periods, exhibitions, makers' markets or holidays, processing times may be slightly longer. If this happens, we'll keep you updated throughout the process.

UK Delivery

Orders are shipped via trusted delivery partners such as Royal Mail or other reputable couriers.

Estimated delivery times after dispatch:

Standard Delivery: 2–5 working days
Tracked Delivery: 1–3 working days (where selected)

Delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

The size of your order
The weight of your items
Your delivery location

Any applicable shipping charges will be shown before payment is completed.

Packaging

Every order is packaged with care to help ensure it arrives safely.

Depending on the item ordered, artwork may be shipped in:

Protective cardboard-backed envelopes
Postal tubes
Rigid mailing boxes
Protective packaging suitable for original artwork

Where possible, recyclable or environmentally friendly packaging materials are used.

Tracking Your Order

If your order is sent using a tracked delivery service, you'll receive your tracking details by email once your parcel has been dispatched.

Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

Lizzie Jade Art cannot be held responsible for delays or lost parcels resulting from incorrect or incomplete delivery information provided at checkout.

If an order is returned due to an incorrect address, additional postage charges may apply before it can be resent.

Lost or Delayed Orders

If your parcel has not arrived within the expected delivery timeframe, please get in touch.

Although every effort will be made to assist in locating your order, Lizzie Jade Art cannot be held responsible for delays caused by postal services, courier companies, adverse weather or other circumstances outside our control.

Damaged Deliveries

If your order arrives damaged, please contact Lizzie Jade Art within 48 hours of delivery.

To help resolve the issue quickly, please include:

Your order number
Photographs of the damaged item
Photographs of the packaging
A brief description of the damage

We'll work with you to arrange a suitable resolution, whether that's a replacement, repair or refund where appropriate.

Questions?

If you have any questions about shipping, delivery or your order, please don't hesitate to get in touch via the Contact page. We're always happy to help and want to ensure your artwork arrives safely.